Privacy Policy

Cleliza Spa Last updated: 15 July 2026

Cleliza Spa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (clelizaspa.com), book an appointment, or use our services at our premises at 18 Amanfro Street, Abelemkpe, Accra, Ghana.

This Policy is intended to align with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana and general good practice for the handling of personal data.

1. Information We Collect

We may collect the following categories of personal information:

a) Information you give us directly – Name, phone number, and email address, when you book an appointment, make an enquiry, or sign up for updates. – Health and wellness information relevant to your treatment (for example, allergies, skin sensitivities, pregnancy, or medical conditions) which you choose to share with us so that we can provide safe and suitable treatments. – Payment information, where applicable, processed through our booking platform or payment provider. – Any messages, feedback, or reviews you send us.

b) Information collected automatically – When you visit our website, our hosting provider and analytics tools may automatically collect technical information such as your IP address, browser type, device information, and pages visited, typically through cookies and similar technologies (see Section 6).

c) Information from third parties – If you book through a third-party platform (such as Fresha), we may receive your name, contact details, and booking information from that platform in order to manage your appointment.

2. How We Use Your Information

We use your personal information to:

Schedule, confirm, and manage your appointments.
Provide safe, appropriate, and personalised spa treatments, including taking account of any health information you share with us.
Communicate with you about your bookings, including confirmations, reminders, and changes.
Respond to your enquiries and provide customer service.
Process payments for services rendered.
Send you promotional offers, updates, or newsletters, where you have opted in to receive these (you may opt out at any time).
Improve our website, services, and client experience.
Comply with our legal, regulatory, and health and safety obligations.

3. Health Information

We recognise that health-related information is sensitive personal data. We collect such information only where relevant and necessary to safely deliver your treatment, and only with your consent. This information is used solely for the purpose of your treatment and will not be used for marketing purposes or shared with third parties, except where required to protect your health and safety (for example, in an emergency) or as required by law.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Booking and payment platforms (such as Fresha) that we use to manage appointments and process payments.
Service providers who support our business operations (for example, website hosting, IT support, or SMS/email communication tools), who are only permitted to use your information to provide services to us.
Regulatory or legal authorities, where required by law, or to protect the rights, safety, or property of Cleliza Spa, our clients, or the public.

We do not share your personal or health information with any third party for their own marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, maintain appointment and treatment records, meet legal or accounting requirements, and resolve disputes. When your information is no longer needed, we take reasonable steps to securely delete or anonymise it.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use our site (for example, through tools such as Google Analytics). Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; please note that some parts of our website may not function as intended if cookies are disabled.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the Data Protection Act, 2012 (Act 843), you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to our legal and legitimate business retention needs.
Object to, or request that we restrict, certain uses of your information (for example, marketing communications).
Withdraw consent at any time where we rely on your consent to process your information (such as marketing emails), without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 11 below.

9. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian. Where a minor receives treatment at our Spa, this is done with the consent and, where required, the presence of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@clelizaspa.com
Phone: 023 359 2332 / 050 423 0071
Address: 18 Amanfro Street, Abelemkpe, Accra, Ghana

If you are not satisfied with our response, you have the right to lodge a complaint with Ghana’s Data Protection Commission.